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Updates & Support

You need updates, support, or consulting. But don’t mind waiting a week or two to get started.

RATE
$100/HOUR

To get underway officially, please click the button below.
Includes all required paperwork and online retainer payment. 

Get started

Emergency Work

For urgent work, that requires the OTC team to drop everything and jump on your project ASAP (within 24-72 hours).

RATE
$125/HOUR

To get underway officially, please click the button below.
Includes all required paperwork and online retainer payment. 

Get started
FAQs
Why do we need to schedule your work?

We’re happy to say that we’re usually busy here at OTC. Sometimes we are able to jump on your updates or request within a day or two…

…but more often than not, we are usually booked out for a week or two in advance.

Scheduling your job in our system is the best way of ensuring we get to it in as timely a manner as possible.

Why does emergency work cost more?

If your job is urgent it means one or more of our team will need to stop what they’re currently working on to move onto your job ASAP. Often we end up working unsociable or extended hours to ensure we complete your job or fix your issue as quickly as possible. This also minimizes disruption to other clients that are already on our schedule.

NON-URGENT UPDATES & SUPPORT: What do you need from me to get started?

We’ll need 3 things from you, all of which are covered in our simple work request form. Firstly we’ll need your details and the details of your request. We will also need a signed engagement agreement, this is downloadable directly from the form. And lastly we’ll need you to pay a retainer of $200 to secure your place in the schedule. If we complete the work you have requested in less than 2 hours, we will refund the balance. 

URGENT / EMERGENCY WORK: What do you need from me to get started?

We’ll need 3 things from you, all of which are covered in our simple work request form. Firstly we’ll need your details and the details of your request. We will also need a signed engagement agreement, this is downloadable directly from the form. And lastly, we’ll need you to pay a retainer of $500 to cover the initial hours we spend on your job. If we complete the work you have requested in less than 4 hours, we will refund the balance.